Rest Easy, We’ve Got Answers 🛌✨

Don't lose sleep over questions! 💤 Whether you’re wondering about shipping times, pillow care, or returns, we’ve gathered everything you need to know right here. Find your answers below so you can get back to dreaming. 🌙
⏱️ How long will it take to receive my order?

We process orders within 1-3 business days. Once shipped, standard delivery to the US typically takes 3-9 business days. You will receive a tracking number as soon as your order is on its way. 🚀
🌍 Where do you ship from?

We have warehouses in multiple locations to ensure the fastest delivery. Depending on stock availability, your pillow may be shipped from our US facility 🇺🇸 or directly from our dedicated manufacturing partners overseas.
📍 How can I track my package?

Once your order is shipped, we will email you a tracking link. Simply click on the link or visit our "Track Your Order" page and enter your order number & email address to see live updates. 📱
👃 Does the pillow have a chemical smell?

Our pillows are made with high-quality memory foam. Like most new foam products, there might be a slight "fresh foam" scent upon opening. This is non-toxic and harmless. We recommend airing out the pillow in a well-ventilated area for 24-48 hours 🌬️ before first use, and the scent will disappear.
🧼 How do I clean my ergonomic pillow?

The outer pillowcase is removable and machine washable (gentle cycle recommended 🧺). However, do not wash the memory foam core, as water can damage the material structure. You can spot-clean the core with a damp cloth if necessary. ✨
📦 My pillow arrived flat/compressed. Is this normal?

Yes! To ensure eco-friendly shipping, we vacuum-seal our pillows. Please allow 24-48 hours for the memory foam to fully expand and return to its original ergonomic shape. Fluffing it gently can help speed up the process. 🎈
💆 Will this pillow cure my neck pain?

Our pillows are designed to support proper spinal alignment and reduce pressure points, which can significantly alleviate neck and shoulder discomfort. However, we cannot guarantee a medical cure for underlying conditions. 🩺
✏️ Can I change or cancel my order?

We prioritize fast processing! If you need to make changes, please contact us at support@ergonecka.com within 12 hours ⏰ of placing your order. Once the order has been processed by our warehouse, we are unable to make changes.
📅 What is your return policy?

We offer a 30-day sleep trial. If you are not satisfied with the pillow, please contact our support team. Please note that the item must be in its original condition.
💔 What if my item arrives damaged?

We apologize for the inconvenience! Please send us a photo 📸 of the damaged product and your order number to support@ergonecka.com. We will send a free replacement immediately—no need to return the damaged item. ✅
💳 Is my payment information secure?

Absolutely. We use SSL encryption technology to protect your data. We accept all major credit cards and PayPal, ensuring a safe and secure checkout experience. 🛡️